Write a letter to the train company. In your letter
- explain the reason for your journey
- describe the problems you had on the journey
- say what action you would like the train company to take.
Dear Sir or Madam,
I used your company to travel from Shanghai to Hangzhou on the 4th of July in order to visit the beautiful West Lake with my wife. Unfortunately I experienced quite a few problems on the way there and I am writing this letter to bring this matter to your attention.
Although we visited the English speaking counter, your sales assistant sold us a ticket on a slow train. We had requested to use the fast train. As a result we took 3 hours to get there and 3 hours to return. He did not inform us that we were required to carry our passports with us, so when we reached our destination we could not change our train ticket. What is more, the train was overcrowded with factory workers and our seat was occupied. We were forced to stand for a duration of 6 hours.
As we were in Shanghai as tourists we will not be using your services again. However, in order to avoid inconveniencing future foreign passengers, it would be a good idea to train your English speaking staff about train times, types, documents required and the services you offer.
Yours faithfully,
Elliott Daley
Question taken from Richmond Practice Tests for IELTS p.90
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